What is the best way to contact you?
Email us at support@chasingorchidsboutique.com and we will promptly respond and assist you with your question.

When will my order ship?
Orders are shipped vis USPS within 3 business days of purchase. You will receive a confirmation email with a tracking number once your order is shipped. We ship from South Dakota, typically 2-5 day delivery time!

Can I make a change to or cancel my order once it has been placed?
While we are unable to cancel orders, we will do our best to accommodate a change to your order! Once your order reaches our shipping team, we will not be able to make any changes. We do our best to ship your order to you as fast as possible, so email immediately with any change requests!

What do I do if I received the incorrect item / order?
Please email us at support@chasingorchidsboutique.com. If you could include any pertinent information (order #, name, description of mix up) we will make sure to get you taken care of.

What if one of the items I received is damaged?
All defects and issues must be brought to our attention via email or text within 3 days of receiving your order. Please include your order # and a picture of the defective area. All defects found after the 3 day window will not be accepted. Once an item has been worn or washed, we are unable to refund or replace due to the number of circumstances that are out of our control.

How do I exchange an item?
Due to the fast rate at which our inventory is continuously changing, we will do our best to offer even exchanges if available. Contact us at support@chasingorchidsboutique.com with your order number, the item you want to exchange and the size you want to exchange it for.

How will I know when my return is processed?
Once your return is received and processed, you will receive an email with the code to enter on your next purchase.  If you lose the email or code, simply email us at support@chasingorchidsboutique.com and we can resend you the code.

Once an order has been placed, we are unable to refund you for the amount of the discount. If you are having an issue getting the discount code to work, please email us at support@chasingorchidsboutique.com and we will promptly address the issue.

Do you offer international shipping?
Yes, we do! Standard Shipping to Canada is $16.95 and $24.95 to all other countries that are not Canada and the USA.

How do I return an item?
See our RETURN POLICY here.

Where are your stores located?
We are an online boutique only.